Exclusive, personalized services are tailored to the specific needs and preferences of its consumers to ensure that they may create and enjoy. Nespresso created its 24-hour information and ordering service more than 20 years ago. Today, Nespresso also offers tailored shopping experiences in exclusive boutiques and through its Internet site as well as direct access to coffee specialists via the Nespresso Club’s Customer Relationship Centres. Nespresso Ultimate Coffee Experiences wherever, whenever and however they desire.
Nespresso enjoys exceptional direct contact with its consumers through the Nespresso Club. The company’s personalised customer service and information network perfectly reflects its innovative spirit and focus on highest quality. These qualities link the global community of coffee connoisseurs that make up the Nespresso Club.
This unique and dynamic Club enables the company to establish privileged and direct relationships with its consumers through three interactive channels: its online e-commerce platform (www.nespresso.com), its global boutique network of more than 190 boutiques and its international network of Customer Care Centres. Through these channels, Club Members can access a wide range of information, advice and tailored services around the whole Nespresso offering, as well as a variety of other benefits and special offers. All queries are answered within one working day, and purchased products are automatically shipped to the Club Member’s preferred home or office address within 48 hours.